Virginia Union University hiring Director of Student Accounts in Richmond, VA | LinkedIn (2024)

Virginia Union University (VUU) is a distinguished private institution founded in 1865 that proudly upholds a legacy of academic excellence and community engagement. With a historic 86-acre campus, it offers a dynamic and nurturing environment for its 1,568 undergraduate and graduate students. Virginia Union University is recognized in the 2024 edition of U.S. News & World Report, holding a prestigious position as #39 among Historically Black Colleges and Universities.

VUU provides a robust array of academic programs, including 35 Bachelor's, 11 Master's, and one Doctoral degree. Virginia Union University remains steadfast in its commitment to offering accessible, high-quality education, instilling a sense of assurance and confidence in its students. It fosters a vibrant intellectual community dedicated to the holistic development of future leaders.

Five fundamental principles (core values) guide Virginia Union University. Each principle is essential to our ability to provide a Best-In-Class educational experience for students, faculty, and staff. These principles help our community understand the right path to fulfilling our institution's mission. The principles are Innovation, Spiritual Formation, Integrity, Diversity & Inclusion, and Excellence.The Director of Student Accounts is responsible for managing all aspects of the student financial services, including student billing, account reconciliation, and financial counseling. This role is critical in ensuring that students receive accurate billing statements and that all financial policies are upheld. The Director will also lead a team in providing exceptional customer service and financial guidance to students and their families.

Core Competencies

• Cultural Competence: Understanding and appreciation of the unique cultural, social, and economic challenges faced by students at HBCUs.
• Ethical Judgment: Commitment to integrity and ethical behavior in managing student accounts.
• Problem-Solving: Ability to address and resolve complex financial issues with sensitivity and professionalism.
• Collaboration: Ability to work effectively with diverse stakeholders, including students, parents, faculty, and staff.

Responsibilities

• Supervise and lead the Student Accounts team, including training, performance evaluation, and professional development.
• Collaborate with the Enrollment Management Division and other university departments, to ensure cohesive service delivery.
• Develop and implement policies and procedures for student billing, collections, and financial aid disbursem*nt.
• Manage student payment plans, tuition refunds, and account reconciliations.
• Ensure compliance with federal, state, and institutional regulations regarding student accounts and financial transactions.
• Provide financial counseling to students and families, helping them understand billing statements, payment options, and financial responsibilities. Ability to analyze complex financial data and develop strategic solutions.
• Maintain accurate records of all student account transactions and generate regular financial reports for institutional leadership.
• Analyze student account data to identify trends and make recommendations for improving financial processes and student support.
• Ensure the integrity and security of student financial information in compliance with privacy regulations. Ability to analyze complex financial data and develop strategic solutions.

Education

• Bachelor’s degree in accounting, finance, business administration, or a related field is required. A master’s degree or CPA certification is preferred.
• Minimum of 5 years of experience in student accounts, financial services, or a related field, with at least 3 years in a supervisory role.

Application ProcessCandidates are required to submit their resume, four references and a cover letter. The application review will begin immediately and continue until the position is filled. A background investigation and reference check will be required prior to employment. For any questions or concerns, please contact Askhr@vuu.edu.

Equal Opportunity EmployerVirginia Union University is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.

For more information about Virginia Union University, visit VUU About Page .